This is my computer. My battery is fried so I have to sit in one place instead of moving around as I usually do. Annoying with a capital ‘A’ like apple.
I need a new battery. I went to Staples, where purchased the laptop less than a year ago, to buy a battery. They don’t sell them. The techie guy explained how to order a battery online through hp. Yeah…right. As if. They don’t have my battery in their online store, so I was forced to dial the 800 number. I’m pretty sure my call was routed to someone living on Mars, possibly on one of the moons of Saturn.
Me: Hi, I need to order a battery for my laptop.
Her: Unintelligible.
Me: Excuse me, I can’t hear you very well. I need to order a battery for my laptop.
Her: Unintelligible…computer…kind…unintelligible...gurgle.
Me: (extrapolating) It’s an hp Pavillion dm3-1130us Entertainment Notebook.
Her: Unintelligible…account…PIN…garble…garble.
Me: (Can you hear my eyes rolling?) I don’t have an account or a PIN number. I registered the computer when I got it, but I’ve never had an account with hp.
Her: What kind…unintelligible…unintelligible.
Me: (yelling) An hp Pavillion dm3-1130us Entertainment Notebook.
Her: gurgle…garble…address…unintelligible.
Me: 816 Mt. Vernon Drive.
Her: gurgle…Versa Dip?
Me: No, 816 Mt. Vernon Drive.
Her: unintelligible…gurgle…Persa Dive?
Me: (screaming) 816 Mt. Vernon Drive. Eight-One-Six. M like man. O like owl. U like universe. N like no. T like tank. Second word… V like victory. E like eagle. R like run. N like no. O like owl. N like no. Third word… D like duck. R like run. I like Ike. V like victory. E like Eagle.
Her: garble…garble…garble…Tive?
Me: (loud screaming) No! Oh my god, what is wrong with…?
Her: gurgle…unintelligible…Hold ple…gurgle…unintelligible.
Me: Wait! Ack! Squawk! Eeep!
I think I was in danger of having a stroke. Hp, you should be ashamed of yourself! I tried your 800 number first thing this morning and the idiot I spoke with, and I believe her call center was located on Uranus, told me: “You have garble…gurgle…unintelligible…wrong part…unintelligible.”
You forced me to make another trip this morning, this time to Office Depot, where I discovered they don’t sell batteries either. At first they tried to sell me a new laptop with an extended warranty. When that failed, they told me to order the battery from non-hp site - so I did, but that site does not guarantee that the battery I bought will actually fit my computer.
Seriously?
What’s worse is that you, hp, have forced me to write this post instead of my planned fun post on Stilettos and Blue Jeans. Unintelligible…garble…garble…gurgle…
Oh, at Rosalie Lario’s place as part of my virtual tour. Stop by!
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Best Buy? Radio Shack? Amazon????
I just plug mine in the wall…
This post made me realize how much I don’t miss work. LOL
God luck with the battery hunt.
((hugs))
god=good
But perhaps you will need one god or another for that task.
Thanks, Susi. Crazy! I hope the battery that’s supposed to come today fits! I don’t miss official work either!
No, Anny - not anywhere! I hate plugging into the wall. I go outside, I stand up, I write in a park. I am so annoyed!
This is Apple, Apple out distances all PCs except with Quicken. My Mac Book Pro is 5 and I use it, obviously, constantly. So, if I had a PC I would have had to buy a new model two to two-and-a-half years ago. Hmmm
I resisted apple for four new computers. Finally with IPod, Apple’s technical prowess and marketing supremacy sharply out distance any PC I have had. Plus when you need a new battery, Apple’s weakness, you just go to the Apple store and they give(in warranty) sell (out of warranty). not necessarily more $$$$
OMG! I dread those unsupportive customer support calls. How can hp run a business selling a product that needs a special battery and not sell the special battery where the product is sold? Those stores are huge it’s not as if they lack the shelf space and can’t stock a battery or two.
I suppose no one else in your area owns or uses a lap-top and you caught hp unaware? lol
XXOO Kat
Kat, I’m asking myself the same thing. How can a corporation of this magnitude have such awful customer service? Outsourcing is pennywise and poundfoolish.
Yeah Steph, I’m thinking about the iPad 2.
Ack! How frustrating.
Sandra, yup! Awful.